Service Capabilities
The Right Level of Support for Where Your Business Is Right Now
Not every service business has the same communication volume or the same gaps. Contratista Direct is structured so each business receives the level of support that matches its actual needs.
tier 1
Foundation
For businesses that need structure and visibility before anything else.
The foundation of the system organizes your client communication and information so everything lives in one place. Inquiries, appointments, follow-ups, and client details are captured and organized so that nothing is lost in a pile of calls, texts, and handwritten notes.
This level creates the structure that allows the rest of the system to function. It gives the business owner full visibility into what is coming in, what needs attention, and where things currently stand — without requiring manual tracking.
The foundation is where every business starts.
What This Level Includes
- Centralized client communication and inquiry tracking
- Organized record of appointments and interactions
- Full visibility into what what needs attention
- Structure that eliminates duplicated customer information
- Foundation for all higher-level capabilities
Best for: Businesses in early growth that need organization before automation.
tier 2
Automated Conversations
For businesses ready to respond to inquiries and leads without doing it manually.
At this level, the system begins to handle incoming communication automatically. When a potential client reaches out through your website or sends a text message, the system responds promptly, captures their information, and records the inquiry as a trackable lead.
Potential clients can ask questions, leave their details, and start the conversation even when the owner is unavailable. This ensures interest from potential customers is captured and organized rather than lost to a delayed response.
This is the level where businesses begin to experience the difference between responding and simply reacting.
What This Level Includes
- Everything in Tier 1
- Automatic response to website inquiries — even after hours
- Text message handling incoming leads
- Lead capture for all your marketing campaings
- Automated follow-up messages and appointment reminders
Best for: Businesses ready to respond to more inquiries without the owner doing it manually.
Tier 3 — Flagship
Voice Assistant Operations
For businesses with high communication volume that need more than messaging support.
For businesses experiencing consistent call volume, the system takes on the full burden of managing inbound and outbound communication. A voice assistant handles calls, qualifies potential clients, schedules appointments, returns missed calls, follows up on missed appointments, and keeps client information updated.
The assistant communicates in both English and Spanish, allowing your business to respond to a wider range of clients consistently and professionally.
This level is for businesses that can no longer rely on the owner to personally handle every call — and do not want to.
Voice Assistant Handles
- Answer inbound calls professionally
- Qualify potential clients based on your criteria
- Schedule appointments directly on your calendar
- Return missed calls without the owner stepping away
- Follow up on missed or rescheduled appointments
- Update client information after each interaction
- Communicate in English and Spanish
Best for: Businesses with consistent call volume that need the owner’s attention freed from day-to-day communication.
STANDALONE SERVICES
AI Voice Assistants
- Answer inbound calls on behalf of your business
- Qualify leads and capture client information
- Schedule appointments and follow up as needed
- Handle client questions in English and Spanish
- Represent your business with the tone and approach you define
- Manage complex or sensitive conversations that benefit from a real person
Live Agent Support
Bilingual agents trained on your business — available with or without the automated system.
Some businesses are not ready for a fully automated system. Others simply want a real person representing them on every call. Live agent support is available as a standalone service for businesses that need that human presence now — without committing to anything else.
Your agents are bilingual, trained on your business, your services, and how you want clients to be handled. They answer your calls, manage your inquiries, and represent your business the way you would represent it yourself.
For businesses that already use the automated system, live agents are also available as an add-on — handling the situations that call for a human touch when the automated system flags them.
The System Grows With Your Business
Contratista Direct is configured based on how your business currently handles communication, where the gaps are, and what level of support is needed as your business grows.
Early Growth
Creates structure and visibility so the business owner can see exactly what is coming in and what needs attention
Scaling Up
Takes on more of the daily communication load — managing calls, returning inquiries, scheduling appointments.
Full Capacity
Handles the complete communication volume so the owner can focus entirely on running and growing the business.
Finding Your Fit
We Determine the Right Setup Together
The right configuration is not chosen from a menu. It is determined after a short review of how your business currently handles calls, inquiries, scheduling, and follow-up.
Talk through your current process
We review how your business currently handles incoming calls, website inquiries, scheduling, and follow-up.
Recommend the right configuration
Together we pinpoint exactly where opportunities are slipping through and what is creating the most friction.
Identify where the gaps are
Based on your communication volume and needs, we recommend which level of support will have the most immediate impact.
Find the Right Setup for Your Business
The appropriate configuration is recommended after a short conversation about how your business currently operates. Start with that conversation.